9/05/2010

Legacy L8603 Heavy-Duty Retractable Air Hose Reel with 3/8-Inch x 25-Foot Rubber Hose Review

Legacy L8603 Heavy-Duty Retractable Air Hose Reel with 3/8 inch x 25-Foot Rubber HoseI had a small problem with the supplied air hose 2 weeks after I installed the reel (developed a rather large 'bulge').The warrantee states that the hoses are not actually warranteed, as they are a 'wear item', but I contacted Legacy support (via e-mail) just to see if they could do anything anyway.

I sent them an e-mail Monday morning, and received a response in less than an hour saying they would ship me a replacement and to confirm my shipping address.Monday afternoon I received an e-mail indicating that the part was on it's way- with tracking numbers!!

It's very, very uncommon to receive this level of superior customer service - I would definitely recommend this company and their products!!

The reel seems to be constructed very sturdily, and I expect it to last many years.

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