I've had this hose reel for about 6 years. It has been outside the whole time - the plastic has faded, but not split or become brittle. The Amazon review details quite fairly the pros and cons of this model, for example the handle is quite low - but the gearing is chain driven, making it reliable and easy to turn.
Last Summer I decided to finally take it apart, clean out all the dirt and bug cocoons, and grease the sprocket. I discovered that after 6 winters, the hose assembly finally sprung a leak.
I went online to the Ames website, found the part, and ordered it. Funny, it didn't ask for a credit card???. I called them up - this items wears out from normal use, so they replace them free! Kind of the opposite philosophy of most companies.
This simple act of service is what make me a repeat customer.
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